The terms behind planning, scheduling and running complex operations, explained in plain words.
Temporary workers supplied by an outside agency to cover gaps in the schedule, usually at a higher cost per hour than employees.
Application programming interface. A defined way for one piece of software to request data or actions from another.
Embedded APIs →The time slot a vessel is allocated at a berth. Planning cranes, gangs and equipment around berth windows decides how fast a terminal turns ships around.
Ports & terminals →The resource that limits the output of the whole operation. Adding capacity anywhere else does not raise output until the bottleneck moves.
When one employee clocks in or out on behalf of another. A common form of time theft that attendance controls are designed to stop.
Attendance fraud prevention →Deciding how much capacity, people, equipment and space, is needed to meet expected demand, and when.
Capacity intelligence →Switching a production line from one product to another. Changeovers take time and people, so their order and timing matter for output.
Manufacturing →A negotiated agreement between an employer and a union that sets rules on pay, hours, rest, overtime and seniority. Every plan must respect it.
Policies & constraints →Pay tied to sales performance, such as a percentage of each sale or a bonus for reaching a goal.
Sales commissions →A rule a plan must respect, such as qualifications, rest time, capacity or a deadline.
Policies & constraints →A sequence of flights flown by one crew, starting and ending at its home base. Pairings are later assigned to named crew members in the roster.
Aviation →The system that decides what the organization should do next, built on top of the systems that record what happened, such as ERP and HR.
Predicting future workload from history, bookings, seasonality and events, so capacity can be planned ahead of it.
In rail, building the duties (diagrams) that tell each train and each driver what to run during the day, within working-time rules.
Rail & transit →Responding to unplanned events, such as delays, absences, breakdowns or weather, while keeping the operation as close to plan as possible.
Live replanning →Electronic health record. The system that holds patient records and clinical activity in a hospital.
Scheduling, time tracking and related features built inside another software product through APIs and components, instead of a separate app.
easyteam Embedded →Enterprise resource planning. The core system that records finance, procurement, inventory and orders across an organization.
In scheduling, sharing undesirable shifts, weekends and overtime evenly, and respecting preferences, according to rules the organization sets.
Rules and practices that keep fatigue within safe limits, such as minimum rest, maximum duty time and limits on consecutive nights.
A rule that can never be broken, such as a legal rest period or a required qualification. A plan that breaks one is not valid.
Human resources information system. The system of record for employees, contracts, roles and leave.
A way of using AI in which the system proposes decisions and people review, adjust and approve them.
AI principles →Labor cost as a share of revenue. A core measure of how efficiently a store or site is staffed.
The number of days a patient stays in hospital. Shorter, well-planned stays free beds for new admissions.
Healthcare →Model Context Protocol. An open standard for connecting AI agents to tools and data, so an agent can read information and take actions in other software.
MCP server →Manufacturing execution system. The system that tracks production on the shop floor, order by order and line by line.
In hotels, the share of available rooms that are sold. Occupancy drives how many housekeeping, front desk and restaurant staff are needed.
Hospitality →Overall equipment effectiveness. How much of a machine's possible output is actually achieved, combining availability, performance and quality.
Manufacturing →The share of scheduled operating room time that is actually used for procedures. A key measure of surgical capacity.
Healthcare →A live model of an organization: its people, assets and tasks, and the rules and dependencies between them.
Operational Graph →Software that searches many possible plans and chooses the best one against the organization's goals, while respecting every rule.
Hours worked beyond the standard working time, usually paid at a premium.
Point of sale. The system where sales are recorded in a store, such as Shopify POS.
easyteam Retail →Updating a plan after something changes, while keeping as much of the original plan as possible, so fewer people and assets are affected.
Live replanning →Crew members on standby to cover absences and disruptions. Too few cause cancellations; too many cost money.
Aviation →Revenue per available room. Room revenue divided by the number of rooms available, a standard hotel performance measure.
Hospitality →The trains, locomotives and carriages a rail operator runs. Planning rolling stock decides how many units the timetable needs.
Rail & transit →Assigning named people to shifts or duties over a period, such as a week or a month, within rules on hours, rest and skills.
Scheduling & planning →Sales divided by hours worked. Shows how well staffing matches customer demand in a store.
Sales goals & labor costs →Testing a decision on a model of the operation before making it, such as adding aircraft, opening a ward or changing a rule. Also called what-if analysis.
Scenario simulation →Software development kit. Ready-made code that makes it faster to build on a platform's API.
Embedded docs →Running a new system alongside current operations and comparing its decisions with what actually happened, before it makes live decisions.
How we deploy →Deciding which shifts are needed and who works each one.
Retail scheduling →A record of who is qualified to do what. Plans use it so that every task is staffed by someone allowed and able to do it.
A preference a plan tries to meet but may trade off, such as an employee's preferred days or keeping teams together.
The authoritative source for a type of data, such as the ERP for orders or the HRIS for employees.
The amount of work an operation completes in a period, such as procedures per day, moves per hour or units per shift.
Recording when people start and finish work, and their breaks, as the basis for payroll and compliance.
Time clock →The time and tasks between an aircraft's arrival and its next departure: cleaning, fueling, catering, baggage and boarding.
Aviation →The share of available time a resource is productively used. Higher utilization means more output from the same people and assets.
Components a company can put inside its own product under its own brand.
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In 45 minutes you'll see where your operation loses capacity today, and what it gains when every resource is planned as one.
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